Presale
Some items, when out of stock, will be available for presale backorder. Please note that your payment will be captured immediately for the whole order and that your order will ship around the latest item's restocking date. Restocking dates for each presale items are indicated on each presale product detail page.
Supported Browsers
We only support the following browsers : Microsoft Internet Explorer 8+ (Windows), Apple Safari 4+ (Mac & Windows) and Firefox 3.5+ (Mac & Windows). Please update your browser if your version does not appear in the list. If you have any problem using our shop with a supported browser, please let us know at service@radhourani.com.
Payment methods
All prices are in USD. Only Visa and Mastercard are accepted.
Sales and promotions
Please note that none of our products will ever be on sale.
Privacy
Under no circumstances your personal information will be shared or sold to third parties.
Shipping & Taxes
Prices include all shipping, taxes and duties. All product are delivered DDP (delivered duty paid), everywhere in the world.
Orders are shipped as soon as possible, usually once a week, after we receive the payment. We do not deliver on weekends or holidays, and there may be additional delays during New York and Paris fashion weeks. Please refer to the newswire. We do no ship to P.O. boxes. For orders shipped to a canadian address, taxes will be added at checkout time.
Country of manufacture
All cloths are made in Canada. Collaboration items are made in different countries. For more information, please contact service@radhourani.com
Returns, cancellation, refunds and exchanges
We will not return nor exchange nor refund an item unless it is defective. If the item received is damaged, we ask that the client fills out the Return and Exchange form and includes a picture of the defective item (clearly showing the defect) where indicated in the form within 5 business days from the date of delivery. We will then determine if the client is eligible for an exchange by responding to the email within 48 business hours with a return confirmation number. The item must be unworn with all its original tags. We are not responsible for return shipping costs or duty fees. Upon reception, inspection and qualification of the return, we will process the exchange. A confirmation email will be sent to you once the replacement item is shipped. Once an order is placed and processed, no changes can be made to that order.
Once we have sent you a confirmation email for the exchange, you can send your defective item back to the address that will be provided to you by email.
An order cannot be cancelled. If for any reason we are forced to refund a cancelled order or item. We will keep processing fees of at least 50%.
Help
For any other inquiries please contact us at service@radhourani.com.
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