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Presale

Some items, when out of stock, will be available for presale backorder. Please note that your payment will be captured immediately for the whole order and that your order will ship around the latest item's restocking date. Restocking dates for each presale items are indicated on each presale product detail page.



Supported Browsers

We only support the following browsers : Microsoft Internet Explorer 8+ (Windows), Apple Safari 4+ (Mac & Windows) and Firefox 3.5+ (Mac & Windows). Please update your browser if your version does not appear in the list. If you have any problem using our shop with a supported browser, please let us know at service@radhourani.com.


Payment methods

All prices are in USD. Only Visa and Mastercard, Paypal are accepted.



Sales and promotions

Please note that none of our products will ever be on sale.



Privacy

Under no circumstances your personal information will be shared or sold to third parties.



Shipping & Taxes

Prices include all shipping, taxes and duties. All product are delivered DDP (delivered duty paid), everywhere in the world.


Orders are shipped as soon as possible, usually once a week, after we receive the payment. We do not deliver on weekends or holidays, and there may be additional delays during New York and Paris fashion weeks. Please refer to the newswire. We do no ship to P.O. boxes.



Country of manufacture

All clothes are made in Canada & France. Collaboration items are made in different countries. For more information, please contact service@radhourani.com



Returns, cancellation, refunds and exchanges

For all size exchange, we are not responsible for return shipping costs or duty fees. A size exchange is possible within 5 business days from the date of delivery. The item must be unworn with all its original tags. Upon reception, inspection and qualification of the exchange, we will process the exchange. A confirmation email will be sent to you once the replacement item is shipped.

We will not return nor refund an item unless it is defective. If the item received is damaged, we ask that the client to send us a picture of the defective item (clearly showing the defect) where indicated in the form within 5 business days from the date of delivery. We will then determine if the client is eligible for an exchange by responding to the email within 48 business hours with a return confirmation number. The item must be unworn with all its original tags. Upon reception, inspection and qualification of the return, we will process the exchange. A confirmation email will be sent to you once the replacement item is shipped. Once an order is placed and processed, no changes can be made to that order.


Once we have sent you a confirmation email for the exchange, you can send your defective item back to the address that will be provided to you by email.


An order cannot be cancelled. If for any reason we are forced to refund a cancelled order or item. We will keep processing fees of at least 50%.



Help

For any other inquiries please contact us at service@radhourani.com.



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