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Supported Browsers

 

We only support the following browsers : Microsoft Internet Explorer 8+ (Windows), Apple Safari 4+ (Mac & Windows) and Firefox 3.5+ (Mac & Windows). Please update your browser if your version does not appear in the list. If you have any problem using our shop with a supported browser, please let us know at service@radhourani.com


Payment methods

 

All prices are in USD.

 

Visa - Mastercard - Discover - Visa Debit - Paypal are accepted.



Sales and promotions

 

Please note that none of our products will ever be on sale.



Privacy

 

Under no circumstances your personal information will be shared or sold to third parties.



Shipping & Taxes

 

FREE WORLDWIDE SHIPPING : Prices include all shipping, taxes and duties. All product are delivered DDP (delivered duty paid), everywhere in the world.


Orders are shipped as soon as possible, everyday, after we receive the payment. We do not deliver on weekends or holidays. We do no ship to P.O. boxes.



Country of manufacture

 

All clothes are made in Canada & France. For more information, please contact service@radhourani.com



Returns, cancellation, refunds and exchanges

 

A size exchange is possible within 5 business days from the date of delivery. The item must be unworn with all its original tags. Upon reception, inspection and qualification of the exchange, we will process the exchange. A confirmation email will be sent to you once the replacement item is shipped. For all size exchange, we are not responsible for return shipping & duty costs.

If the item received is damaged, we ask that the client to send us a picture of the defective item (clearly showing the defect) where indicated in the form within 5 business days from the date of delivery. We will then determine if the client is eligible for an exchange by responding to the email within 48 business hours with a return confirmation number. The item must be unworn with all its original tags. Upon reception, inspection and qualification of the return, we will process the exchange. A confirmation email will be sent to you once the replacement item is shipped. Once we have sent you a confirmation email for the exchange, you can send your defective item back to the address that will be provided to you by email. An order cannot be cancelled, If for any reason we are forced to refund a cancelled order or item. We will keep processing fees of at least 50%.



Help

 

For any other inquiries please contact us at service@radhourani.com.



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